Customer FAQs
What happens if an item I purchased is not in stock?
If an order is placed and the item is out of stock, we will keep the order in our system and will ship as soon as the manufacturer replenishes their stock and ships to your location. If the item has not shipped and you need to change your shipping or modify the order at any time, please contact us for assistance.
What type of aftermarket car parts does The Mod Garage carry?
We offer a wide variety of aftermarket car parts with connections to numerous brands. If you can't find what you're looking for on our website, feel free to contact us and we will assist you in sourcing it.
Can my order be shipped to a location that differs from my billing address?
Yes, you may have your order shipped to a different location than your billing address.
What if I see a product listed at a lower price than I paid?
The Mod Garage strives to offer the most competitive pricing with Minimum Advertised Pricing guidelines (MAP). If you find a better price, please send us an email with a screenshot of the item and price mentioned, or a URL. Our Team will work our hardest to get you a better deal, or match the price at another company, and offering additional TMG (The Mod Garage) Points to your account.
What happens if my order contains both in-stock and out-of-stock items?
If your order contains both an in stock and out of stock item(s), we will have the items shipped together. The Mod Garage maintains the right to ship the in-stock item(s) in an attempt to get your order to you quicker.
Can I cancel my Order
If you need to cancel your order, please email us at Sales@TheModGarage.comwith your request. If your order has been processed and/or shipped, you may be subject to a 10% cancellation fee and shipping charges will be deducted from your original payment amount. If the order has not been processed or shipped, your order can be canceled for a full refund.
What if I want to return a product?
In order to return a product, a Return Merchandise Authorization (RMA) number is required. Please email us at Support@TheModGarage.comwith what item(s) you would like to return and why. Our team can determine if the RMA is the next appropriate step. Failure to accurately fill out the RMA form may result in delayed processing and/or the refusal of the returned item(s).
What happens if my item winds up being defective after installation?
If you recently have received an order from The Mod Garage, and have concerns about a potential defect, or fitment, please contact us at Support@TheModGarage.com.
Does TheModGarage.com charge sales tax?
Sales Tax will be charged on sales placed by Washington residents. If your order is shipped to any other state besides WA, sales tax will not be charged.